In EOS Quarterlies, I always ask teams, "What kind of scores are you giving your weekly Level 10 Meetings?" If I hear low scores - sixes, sevens, eights - I ask, "Where are the 10s?!" People often respond, "We don't give 10s. There's always room to get better."
Such sour scoring misses the point that the Level 10, if done properly and by the book, should be scored a 10. I'm going to tell you what a perfect 10 looks like, and how to get better scores in your Level 10 Meetings.
THAT IS A TEN, FOLKS! It really doesn't get any better than that.
If there isn't enough time to IDS your pet issue, or if there is some other reason you don't get what you personally want from the meeting, you should still score it a 10 if the four items above were accomplished.
Not giving 10s reminds me of that now-infamous Olympics where one of the gymnastics judges was so out of step with the others that it was obvious they had an entirely different way of thinking. Did they just all three see the same performance?
The scoring philosophy is to look for the exactness of the routine and deduct for missing the mark.
While it is the responsibility of the L10 facilitator to conduct a tight meeting, it is just as important that the participants speak up during the meeting if there are violations going on that will result in lower scores if not corrected.
As you know, I ocasionally observe a Level 10 Meeting and offer my own suggestions. Most teams tend to need help in the same areas, so I tend to make the same suggestions frequently.
When you score the meeting, ask yourself, "Did we start and end on time? Did we follow the agenda? Did we solve problems? Were we brave and focused as a team?"
If you can answer "yes" to all those, that's a 10. Now try that team chest bump!
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